Welcome to thepulse, Gael Quality’s quarterly Q-Pulse e-mail newsletter. With thepulse, we bring you up-to-date news and features about Gael Quality products and services that may be of interest and benefit to our customers, enabling you to manage regulatory compliance and continuous improvement with Q-Pulse.

In this edition of thepulse, we bring you news of our involvement with this year's IBMS Congress, the redesign of the Gael Quality web site, and the introduction of further training for laboratory users of Q-Pulse. On our web site you can also read regular news and features about Q-Pulse and Gael Quality, search our knowledgebase and discover how organisations around the world are managing compliance and improvement with Q-Pulse.

thepulse is your newsletter and we want you to tell us what you want – as well as what you don't want – to read in it. If you have any suggestions for future articles, let us know and we'll consider them for inclusion in an upcoming edition. If you have any comments about this edition, e-mail us at comments@gaelquality.com.

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Gael Quality sponsors Congress quality sessions

We're sponsoring the Quality Management sessions at this year’s Institute of Biomedical Science (IBMS) Congress. The Congress’s annual lecture programme addresses issues of importance to all biomedical scientists, with this year’s programme including lectures on the role of Quality Management in biomedical science.

As the UK’s professional body for biomedical scientists, the Institute of Biomedical Science’s (IBMS) Congress is the largest and most important event for biomedical science professionals in the UK. With attendees from all over the UK and Ireland, this year's Congress is to be held from the 26th to the 28th of September at Birmingham’s ICC.

Commenting on our sponsorship of the lectures, Martin Bowman, Gael Quality Sales & Marketing Manager, said:

‘As the only lectures on Quality Management at this year’s Congress, we felt that it was important for us to promote this element. The Congress is always well-attended and our presence at it means that our ongoing work in the laboratory environment is communicated throughout the members of the IBMS.

‘The tools and techniques of Quality Management are vital components in the effective management of laboratory accreditation and our sponsorship of the sessions is a natural fit, given that Q-Pulse is the market-leading solution for lab accreditation management.’

For more information on the Congress, visit the web site at www.ibms.org. For further details of managing laboratory accreditation with Q-Pulse, contact William McGregor at mcgregorw@gaelquality.com or on 01355 593439.

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Q-Pulse at Druk Air

As the national carrier of the Royal Government of Bhutan, Druk Air (Royal Bhutan Airlines) is one of the world’s smallest national carriers, serving the country’s population of 600,000. High in the Himalayas, between Tibet and India's Assam Plain, Druk Air is the only airline operating from Paro airport, flying to seven cities in six countries.

Located in a deep valley at 7300ft above sea level, Paro is the only airport in Bhutan, and with surrounding hills as high as 16,000ft, approach into Paro airport is entirely by visual flight rules. With a fleet of two BAe-146 and two A319 aircraft, Druk Air implemented Q-Pulse to manage their JAR-OPS 1, 66 and EASA-145 requirements.

Thinley Dorji, Airline Quality and Safety Manager said:

‘The legislative requirements do not make any concessions for size – legally we have to be on an equal and level playing field with any other big operator. The only way to achieve that is to have small, compact and efficient monitoring tools, and Q-Pulse more than meets our needs.’

‘If you are a company with limited human resources or have a boss who counts every penny, give him the good news – Q-Pulse will be his saviour and saver.’

Commenting on Q-Pulse's implementation at Druk Air, Nicholas Campbell, International Development Manager, said:

‘At Gael Quality, in speaking with new aviation customers we became conscious that, while a lot of emphasis was placed on our larger carrier customers, including SAS, Emirates and Air Canada, it became apparent that many of our customers are made up of smaller airlines and MROs all over the world, epitomised by Druk Air.

‘As its implementation at Druk Air has shown, Q-Pulse is an effective and efficient solution for aviation audit management, regardless of your organisation’s size.’

For more information on Druk Air, visit their web site at www.drukair.com.bt. For further details of managing audits effectively with Q-Pulse, contact Nicholas Campbell at campbelln@gaelquality.com or on 01355 593421, or visit our web site at www.gaelquality.com.

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Q-Pulse web seminars

Presented by Quality Management professionals, our live web seminars show you how Q-Pulse can help your organisation to demonstrate compliance with management standards, as well as how Q-Pulse can help to drive continuous improvement throughout your organisation.

Find out for yourself in under half-an-hour what more than 4000 companies worldwide have already discovered about enhancing efficiency and effectiveness with Q-Pulse.

For more information or to book a web seminar, click on the links below or visit our web site at www.gaelquality.com.

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ISO and HACCP web seminars

We’re also currently offering introductory web seminars that demonstrate how Q-Pulse can help in managing regulatory compliance and continuous improvement for Quality and Food Safety.

The free live web seminars are aimed at Quality and Food Safety professionals managing their QMS with a paper-based system.

‘Converting compliance into improvement’ shows Quality professionals how to shift their organisation's focus from ISO compliance to business improvement. ‘Is your Due Diligence defence good enough?’ shows Food Safety professionals how to reduce their regulatory exposure and demonstrate compliance on demand through HACCP’s Due Diligence requirement.

Times and dates are given below for all of our web seminars throughout August. If you know of anyone who would benefit from attending these our seminars, please forward this newsletter to them.

To book your free place on these, or any of our other web seminars, click on the links below or visit our web site at www.gaelquality.com and click on ‘Book a Web Seminar’.

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Beyond accreditation

In addition to our pathology-specific user groups and IBMS-recognised training, we're increasing our commitment to our laboratory users with the launch of a new training programme intended to help Pathology laboratories move beyond the achievement of CPA.

Our Beyond Accreditation programme is open to Pathology professionals who are responsible for the continuous improvement of their laboratory accreditation system, as well as Quality Managers whose laboratories have already achieved CPA accreditation and who now wish to shift their focus from compliance to continuous improvement.

The programme introduces attendees to tools and techniques that can maximise the improvement opportunities identified using Q-Pulse and other software solutions. Concepts such as Root Cause Analysis and Brainstorming are explored, which can be used within the laboratory to enhance incident investigation and root cause analysis.

At the end of the one-day programme, attendees will leave equipped with the tools and techniques to reduce the resources spent on QMS administration and reporting, as well as to facilitate the introduction of continuous improvement techniques to the laboratory.

Commenting on the launch of the new programme, Martin Bowman, Gael Quality Sales & Marketing Manager:

‘Within the Pathology environment, support is sorely lacking for Pathology professionals who have achieved accreditation and are looking to take their laboratory further. Beyond Accreditation is part of an ongoing programme of support for our laboratory users, which provides pathology professionals with tools and techniques to drive their laboratory beyond compliance and enable the development of a continuous improvement culture.’

For more details of managing laboratory accreditation with Q-Pulse, contact William McGregor at mcgregorw@gaelquality.com or on 01355 593439. For further information on the Beyond Accreditation programme, visit our web site at www.gaelquality.com.

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Gael Quality web site redesign

As we move towards the next generation of Q-Pulse, we’ve recently redesigned the Gael Quality web site to help you find information about our products and services quickly and easily.

As the definitive resource for managing compliance and improvement with eQMS, the web site now features a comprehensive resource centre, providing white papers, case studies and executive briefings that give you an overview of how quality professionals in vertical sectors can manage standards such as ISO 9000, HACCP, JAR-OPS and CPA.

The ongoing redesign will also include specialist sections dedicated to our continuing work within vertical markets, including Aviation, Food Safety and Healthcare, as well as the relaunch of the Q-Forum as a dedicated user-to-user forum, in which users can share their experiences of using Q-Pulse to manage standard compliance and continuous improvement.

Commenting on the web site's redesign, Martin Bowman, Gael Quality Sales & Marketing Manager said:

'As a vital point of contact between Gael Quality and our customers, we're upgrading and expanding the web site to deliver a greater breadth and depth of content. This should create a richer experience for visitors and, with a user base comprising a broad cross-section of markets and industries, will hopefully encourage cross-disciplinary feedback.'

For further information on the redesign, visit our web site at www.gaelquality.com.

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That's all for this edition of thepulse and we hope you've enjoyed reading. Email us at thepulse@gaelquality.com to tell us what you think or to receive more information on any of our featured articles. We'll be back in September with our next edition, but for regular news and information about the products and services offered by Gael Quality, visit us at www.gaelquality.com.

Visit our online forum at www.gaelquality.com to tell us what you think of thepulse or to discuss its contents with other Gael Quality customers.

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