Direct access to the Support team via phone, email, fax or internet meeting.
All support requests will be responded to within 2 hours of being raised during Gael Support office hours.
No limitation on the number of support requests that can be made during the duration of the support agreement.
The Support can access your Q-Pulse system remotely to investigate and resolve reported issues. These sessions can also be recorded for later analysis by yourselves or the Support technician.
You will be invited to attend interactive bi-annual web user meetings.
Using web-based technology you can access recorded Quick-Fix Sessions and recorded “How Do I?” sessions.
Communicate with other users, share ideas and experiences from each of the different sectors in order that you can maximise your use of Q-Pulse.
Free patch, maintenance and product upgrades provided to all supported customers.
You will be assigned a dedicated account manager who will be your principal relationship contact. They will facilitate your implementation process and ensure that you obtain the optimal results from your investment.