After Care

Having a solution configured and deployed is only the first part of any successful project deployment in the healthcare sector. It is important that you can rely on a dedicated Technical Support team to help you with any technical queries as well as having a dedicated client services contact to discuss your Q-Pulse deployment with you.

Technical Support

In order to help with on-going solution support, Gael have a dedicated a Technical Support team, available Monday to Friday, 6.30am to 11pm, to help you. Support queries can be logged either by calling our Technical Support team, or by logging a case on Gael’s online Support Portal- which also covers FAQs, tips and support case information. Gael’s Technical Support team come from a background of supporting Gael’s solutions, having knowledge in IT and networking and understanding the general issues customers may experience during the lifespan of the deployed Gael solution.

Client Services

Gael have a loyal and wide user base and enjoy high customer retention rates by putting extra effort into keeping customers satisfied. By taking this view, Gael have a Client Services team whose sole responsibility is to ensure that our customers are satisfied and to help with Q-Pulse users on how they best user their system. In addition to this, Gael also run frequent User Group meetings for Gael customers- offering customers a chance to spend time with our Professional Services Consultancy team, receive additional module training network with fellow Q-Pulse users and influence the Q-Pulse roadmap.

The Client Services visit is offered free of charge to Gael Customers and a visit by one of our Client Services team can be arranged by contacting us with you Gael account number.

Gael Community

Gael also offer the Community, a free of charge online social network allowing Q-Pulse users to share ideas and best practises, as well exchanging Q-Pulse Audit checklists. The Gael Community site also has the Support Portal, an online support hub giving FAQs, Q-Pulse Tips as well as allowing users to log support cases.