G4S Security Services, a world leading international security solutions group, work in partnership with governments, businesses and other organisations to provide integrated solutions to security challenges, from risk assessment to delivery.

From advising on stadium building plans to ensuring ATMs have enough cash, G4S offer a complete security package to meet client needs. With more than 625,000 employees worldwide, they are one of the largest private employers in the world.

In a bid to successfully achieve and maintain compliance with ISO standards 27001, and 9001 in their Bulgarian headquarters, G4S recognised that an electronic compliance management solution would have to be implemented. This new system would allow them to gain complete control of processes linked to Document, Audit and CA/PA management.

Boris Goncharov, IT & Information Security Director at G4S Bulgaria, said: “We needed an electronic system that would make it easier for us to both achieve and maintain compliance with a number of ISO standards, the main one being the ISO 27001 Information Security standard. The new solution had to come with painless implementation, be very easy to use and provide us with the ability to work through automatic workflows.

“Q-Pulse, from Gael Ltd, was chosen as it easily met the specific needs we required. Normally, there would be a strict selection process when looking to implement a system such as this, but we were unable to find a similar product to Q-Pulse in the market. Q-Pulse helps us focus on our entire management system instead of just Document Control.

“Prior to Q-Pulse being implemented, all of our processes – such as Document Control, internal Audit processes and Non-Conformance management – were all manually managed. However, Q-Pulse has allowed all of our previous processes to be managed electronically via automated workflows.

“Q-Pulse is a simple system and very easy to use. If we had never implemented Q-Pulse it would have been almost impossible to control all of our processes. The role that Q-Pulse has played within our organisation in achieving and maintaining compliance to our ISO standards has been a significant one. It has helped put our processes into context, and has provided us with a capability to develop and maintain a streamlined, and effective, management system.

“Q-Pulse is an excellent tool, and I have been impressed by the solution and by Gael Ltd themselves; so much so that in the future we plan on using the solution to further achieve compliance with both ISO 14001 and 18001.”