Q-Pulse provided us with a system which could integrate our safety and quality processes into a central and electronic management system. The system was configured to our exact needs which allowed us to achieve our mandatory compliance standards – such as ASC 002 and MCAR OPS 1
Ismail Fayez
Director of Safety and Security
Villa Air, based in the Maldives, required an integrated safety and quality management system to help meet strict compliancy standards for both the airline itself and their operating base in Villa Airport Maamgili.
As a new start-up airline based in the Maldives, Villa Air had initially planned to use manual methods such as spread sheets and paper based reports for managing safety and quality. However, as the new system was also required to manage processes for both the airline and airport separately – but be able to analyse data gained from both as one – they realised that an electronic management system would provide extensive business gains.
Villa Air implemented Q-Pulse, developed by Gael Ltd, after realising that the solution would provide them with a centralised database to jointly manage the airline and airport’s safety and quality processes. By implementing Q-Pulse early in the company’s history, it also meant that the solution would encourage best practice from day one.
Ismail Fayez, Director of Safety and Security, said: “As we are a start-up airline, we had to identify a system to manage safety and quality compliance. Efficient management of both is absolutely critical to any airline and airport, which immediately ruled out the possibility of manually managing our processes.
“Q-Pulse provided us with a system which could integrate our safety and quality processes into a central and electronic management system. The system was configured to our exact needs which allowed us to achieve our mandatory compliance standards – such as ASC 002 and MCAR OPS 1.
“Through Q-Pulse, we can manage all elements of safety and quality across all departments within the business. We will utilise the Document, Audit and Corrective and Preventative Action (CA/PA) modules as well as Safety Occurrence reporting and Incident investigation. Q-Pulse will also offer us the ability to configure the solution to match our business workflows and operational procedures, whilst ensuring a 360 degree overview through the Analysis module. This will help us identify and drive increased safety and quality improvement.”
Q-Pulse is regarded as a leading, pioneering solution in the aviation industry, and came strongly recommended to Villa Air – strengthened by future technology enhancements such as FDM and i-Pad integration.
Ismail continued: “We recognised that our request for a system to manage our airline and airport processes in a single database was unique. But Q-Pulse easily met our requirements and more. We had seen demos of other products but we felt that Gael’s Q-Pulse offered us the complete safety and quality management solution we required and we are really looking forward to seeing the benefits in the months ahead.
“Gael’s approach was intuitive and consultative. They listened to our requirement criteria, demonstrated and provided several solutions before creating an affordable, low cost payment plan that met our budgetary requirements. Gael’s overall approach made their company and solution a very attractive proposition, and Villa Air are delighted to have a solution’s partner that will support and work with us for many years to come.”