Case Studies

airBaltic

airBaltic
Increased pressure to comply with industry standards, as well as Latvia’s entry to the EU required airBaltic, Latvia’s national airline, to implement an electronic system for the secure storage, retrieval and analysis of documents and data.

European Air Transport

European Air Transport (EAT)
EAT, Europe’s largest independent cargo carrier, required to implement an electronic system to enhance the efficiency of their auditing activities and management review, as well as to provide an overview of management activities.

Serco

Serco
To satisfy contract and standard requirements at RAF Cranwell, Serco, one of the world’s leading service companies, required an effective automated solution that would help with the Quality Management of their approvals.

TUI Airlines Management

TUI Airlines Management
As the central management and coordination division for activities within the TUI Airlines Group (TAG), TAM required an effective standardising tool to align different quality management systems (QMS) within the 6 airlines owned by TAG.

Caledonian Cheese Company

The Caledonian Cheese Company
To achieve recertification to ISO 9001:2000 and demonstrate compliance with EFSIS, CCC, one of the UK's largest manufacturers of cheese and related products, required a comprehensive QMS to achieve greater production efficiencies.

Elmira Poultry Inc.

Elmira Poultry Inc.
To demonstrate their commitment to quality, processed poultry producers Elmira Poultry wished to streamline the management of their HACCP and Quality programs as well as enhance the efficiency of their document control process.

Pasta Foods Ltd

Pasta Foods Limited (PFL)
PFL, the UK’s largest manufacturer of dried pasta, required to enhance the efficiency of their document control process, accelerate the resolution of customer complaints and streamline their follow-up process for non-conformances.
Podravka Food Industries Podravka Food Industries
As Eastern Europe’s largest food production company, the Podravka Group required to enhance the efficiency of their document control process to maintain ISO 9001:2000 certification and HACCP verification.
Capita Symonds
An expanding customer base combined with increased regulation and compliance requirements meant that staying focussed was becoming more challenging and time consuming for Capita Symonds. Using MindGenius business mapping software, which is now part of the Q-Pulse solution. They improved their personal effectiveness and helped lay the foundations for even better end results to projects.

CTS Interconnect Systems

CTS Interconnect Systems
As market-leading designers and manufacturers of communications and automotive components, CTS required secure storage and retrieval for documentation and records in order to satisfy several QMS, safety testing and product approval requirements, as well as customer assessments.

Cylon Controls

Cylon Controls
As Europe’s biggest manufacturer of building management systems, Cylon Controls required an integrated quality management solution to enhance the effectiveness of document control as well as the efficiency of non-conformance tracking and control.

Logistics Insight Corporation

Logistics Insight Corporation
LINC design and manage both dedicated and integrated distribution systems. Shifting standards in the automotive industry accelerated LINC's efforts to achieve ISO 9001:2000 registration. LINC wished to achieve complete control over their QMS and improve communication throughout their facilities.

The Student Loans Company

The Student Loans Company
With a paper-based quality management system (QMS) that required over 15 hours per week to be spent on document control functions, the Student Loans Company required to replace their system with an efficient electronic QMS. The SLC implemented Q-Pulse as an integrated eQMS that would facilitate compliance with ISO 9001:2000.

Coventry Radiotherapy and Oncology Centre

Coventry Radiotherapy and Oncology Centre
Government recommendations to comply with national standards required CROC, part of one of England’s largest hospital trusts, to simplify the implementation, co-ordination and management of their QMS.

East Lancashire Pathology Directorate

East Lancashire Pathology Directorate
As the product of a merger of two NHS Trusts, East Lancashire Pathology Directorate (ELPD) needed to manage integration across the newly formed Directorate, as well as to enhance the efficiency of their Quality Management System (QMS) to meet the demands of the revised CPA standards.

North East Wales NHS Trust

North East Wales NHS Trust
NEW NHS Trust required a management system that would ensure the review, quality assurance and distribution of all Trust documentation, and would enable the Trust to meet an increasing number of internal and external standards.

St Vincents University Hospital

St Vincent's University Hospital
To satisfy the requirements of Clinical Pathology Accreditation (CPA), the Pathology department at St Vincent’s required an integrated management system that would enable them to access all documentation as well as to affirm their commitment to quality.

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