Careers
Professional Services Consultants (Staff Positions)
Gael Quality is actively recruiting Professional Service Consultants to operate from their base in East Kilbride and join their expanding team.
Gael Quality develop Q-Pulse, the market leading Compliance Management
solution that helps organisations and companies manage ISO 9001, CPA, JAR-OPS,
HACCP, ISO 27001, and SabOx, effectively and efficiently. Our customers
are from multiple industry sectors in both the public and private arenas
and range from Manufacturing to service based companies associated with
Oil & Gas, Aviation, Healthcare, Food & Drink, IT & Corporate
Governance and many more.
The Role
The role of Professional Services Consultant is customer facing and vitally
important and it will prove to be both demanding and challenging. After
all, the person who accepts the role will hold ultimate responsibility for
ensuring that our client companies are delighted with the outcomes of their
investment in our products and services.
Working closely with our Account Management team and our client companies,
your prime objective is to truly investigate and understand what our customers
are hoping to achieve. This will be attained by following a clear structure
and utilising Gael’s proprietary techniques and products, Intellectual
Harvesting & MindGenius, to explore the client’s current situation,
desired objectives and the constraints that need to be considered. From
this review, realistic targets will be set, in conjunction with the client,
to deliver improvements in performance. You will then be responsible for
determining the service offerings and Q-Pulse configuration changes required
to reach the set targets.
The second phase will involve assisting with the required Q-Pulse configuration changes. After this, you will then be involved in appropriate Administration and End User training.
The final phase will be the on-going review of customer performance against
targets and working together with the client to produce an Action plan to
overcome any obstacles.
The Person
- You must be an accomplished communicator and comfortable dealing with a diverse range of people: from members of the board to the newest member of staff on the shop floor.- To ensure that clients receive the returns expected from both their financial and non- financial investment in Q-Pulse, and its associated services, you must be capable and prepared to probe and question, even when clients don’t want to open up.
- You must have practical experience of Compliance Management and have worked with one or more of the following standards: ISO 9001, JAR-OPS, CPA, HACCP, ISO 27001, Sab-Ox, or Environmental.
- You must be prepared to deliver services out with commuting distance from the office / home on a regular basis for as many as 3 days per week.
- You must be comfortable with technology whilst safe in the knowledge that you have a highly experienced and talented team at your disposal back at base to help overcome any really tough situations.- You must have a positive outlook and an inherent willingness to help our clients get the most out of their investment in our products and services.
The Rewards
Gael is a highly ambitious organisation and in a period of sustained growth.
Opportunities for progression are always available to those who have the
ambition to succeed. You will receive a highly competitive salary, contributory
pension contribution and private healthcare cover along with 27 days annual
leave + 5 days statutory per annum.
We are looking for someone who will thrive on the challenges and many opportunities
available to them at Gael. For the right person, we are offering the chance
to build a great career.
What Now?
If you believe you fit the criteria and have the skills and personality
to help our clients deliver their set targets through the utilisation of
our products and services, please forward your CV to gaelquality@9-20recruitment.com
for consideration.