Services

In order to ensure that any healthcare solution is used to its maximum potential, it must reflect that organisations current procedures and processes as much as possible. Gael provids a range of Professional Services to help healthcare organisations maximise their use of Gael’s solutions effectively and efficiently. These include:

• Strategic Reviews to agree the best possible way of configuring, and implementing, the Q-Pulse solution in order to tailor it to that individual healthcare organisations requirements.

• Solution configuration to reflect the terminology, department structure, people, processes, security levels, workflows and escalation parameters relevant to your organisation.

• Migration of data from existing databases, applications or systems into Q-Pulse.

• Integration with other systems within the organisation to eliminate duplication of data and effort.

• Training to get the initial team capable of on-going administration of Q-Pulse and capable of using and training others how to use the system effectively.

• Roll-Out to raise awareness of the system, its objectives, how it’s going to be implemented, how it impacts and benefits departments & individuals, timescales for end user training and going live.

• Customer Support and Helpdesk access during the lifetime of the project.

• A Health Check ensuring your deployment is used to its maximum potential as well as giving improvement ideas and carrying out tweaks to the solution.

• A dedicated Healthcare Client Services Team to ensure customers continue to get value from their investment in Gael’s products and services and on an on-going basis introduce them to best practice and capability beyond initial product scope.

• Hosting dedicated, free of charge, Healthcare User Group meetings, discussing quality and compliance best practises, delivering focused Q-Pulse training surgeries and allowing Q-Pulse Healthcare users to network with fellow peers.

Gael’s approach to delivering Professional Services, having customer support and dedicated Healthcare Client Services team has meant Gael has become synonymous with quality, compliance, patient safety and risk solutions for the healthcare market- with extensive satisfied customers.