Bridging the gap between the regulator and the regulated
Gael is a leading provider of safety, quality and risk management solutions to the aviation industry. Amongst Gael’s 300 aviation customers are a number of industry renowned regulatory bodies and air traffic management organisations such as the UK CAA, GCAA, NATS and Dubai Air Navigation Services.
Gael’s solutions have a proven track record in helping regulators assure safety across their regulated organisations, as the GCAA proved when they implemented an e-audit system that was powered by Q-Pulse.
Regulator challenges
What we needed was a system that allowed us to integrate all our auditing schedules, findings and evidence into one easy to use database, allowing all our regulated organisations to submit their evidence centrally.
Ismaeil Mohammed Al Balooshi
Executive Director Aviation Safety
GCAA
Aviation is a growing industry. Worldwide, passenger numbers are on the increase and there is more pressure than ever on aviation regulators and their oversight processes. Many civil aviation authorities are under strain because incumbent paper based auditing systems can’t cope with the increase in workload.
Legacy systems tend to be extremely labour intensive, provide very little visibility of the status of safety oversight and demand extreme levels of administration and paper-chasing to work adequately.
Historically, safety audits would be captured using paper checklists which would then need to be manually retyped into the SMS, whilst evidence and findings were collated through a series of emails and phone calls. All of this is very time consuming and traceability was hard to demonstrate.
Regulator Benefits
Gael’s Q-Pulse solution eliminates the paper-trail by centrally storing information, streamlining safety oversight processes, and provides a holistic view of safety, workload and actions. Specifically, Q-Pulse can assist regulatory bodies and their relationship with their regulated organisations by:
Polices and procedures
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- Electronically distributing controlled documents, policies and procedures - ensuring that they are always available at the point of need
- Enhances the document management process by providing immediate visibility of who has requested, implemented and acknowledged changes to policies and procedures
- Simplifying the process for AOC and other relevant licensing applications which can now be submitted and approved on-line
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Audit management
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- Providing a central, integrated information resource which allows for more efficient planning, scheduling, conducting and reporting of audits.
- Allowing audits to be managed and completed electronically on-site, using mobile technology and eliminating duplication of effort – simple, accurate and mobile
- Delivering a consistent audit format to all organisations which streamlines the reporting and analysis of industry data
- Offering both auditor and auditee immediate visibility of audit outcomes, findings and actions so that each party know exactly where they stand
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Safety reporting
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- Allowing mandatory reports to be more accessible and easier to submit, which encourages a reporting culture and enhances safety as a result
- Reducing the amount of time taken to evaluate reports, initiate investigations and assign actions
- Enabling a consistent reporting format which means that measureable data can be captured for future analysis and benchmarking
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Regulated benefits
Regulated organisations who engage with a safety oversight system powered by Q-Pulse benefit from more autonomy and control by:
Polices and procedures
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- Having direct, electronic access to the latest controlled versions of regulatory documentation when and where they need it
- Being able to submit their own policy documentation for review and approval electronically, shortening the process
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Audit management
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- Having immediate visibility of the status of audit findings, removing uncertainty and ambiguity
- Allowing the regulator to close findings off remotely which saves time and facilitates a quicker audit conclusion
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Safety reporting
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- Providing a platform for mandatory reports to be submitted electronically to the regulator in a timely fashion – eliminating effort associated with the administration of paper-based reports
- Identifying the individuals responsible for actions who can then be notified and reminded if escalation is required
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To find out how your regulatory organisation can bridge the gap with your regulated stakeholders for a more efficient, safer and collaborative approach to safety oversight, choose one of the options below.
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